Our Cancellation and refund policy govern what happens when a product is cancelled or refund is asked for:
All of our hosting plans automatically expire if the plan is not renewed. To cancel our service please contact IndiaTap Billing Team by creating ticket in members area. Please provide account and payment details in the same ticket. Cancellation requests must be received by a minimum of thirty (30) days prior to the end of your Billing Cycle. Our Billing Team will confirm the cancellation request when it is processed. If you do not receive confirmation, please contact us as soon as possible.
Please Note additional terms:
NO refunds will be processed in following conditions:
- For Economy Packages, Special Promotional Packages, Monthly Billed Packages and Discounted Packages or Coupons Applied Packages.
- For package that are cancelled during the FREE period. [ For example, In a 2 +1 year pack, the last year is provided as FREE and hence no refund can be processed for/during that period ]
- If the account fee is not paid Full in advance before the account is setup
- If a refund is requested after 90 days from the date of order of the account
- If an account has violated the terms of service or involved in activities that has resulted in incurring charges to bring back services to normal
- If an account was involved in abuse / resource over usage previously
- Domain Credits purchased cannot be refunded
- For accounts created by the same customer / related to the same customer who already has an account will not be eligible for refund
- Dedicated Servers and Cloud Servers are not eligible for any refunds.
- All request for refund must be provided in writing by creating a ticket in the members area. Only refund request that does not fall under any of the above conditions will be responded or taken into consideration. The maximum refund possible is 50 % of account fee that is paid in full advance before account setup.
- Setup fee [both levied or waived off], Software costs, Administration costs, other third party expenses will not be refunded.
Processing fee of Rs.250 will be charged for all refunds. Refund processing will take 90 days from the date of acceptance of refund by IndiaTap.
No refund will be paid as cash or check / bank transfer or deposit.
Refunds are credited as hosting credits or domain credits only.